Scheduled Maintenance
As we continue to develop, expand and upgrade our network infrastructure, it may sometimes be necessary to schedule periods of downtime to carry out work. We always give as much advanced warning as possible and we always keep disruption to an absolute minimum. This enables us to continually improve the quality of service we offer to all of our customers.
Details of upcoming scheduled maintenance can be found on this page. If you would like to discuss any upcoming maintenance schedules in more detail, please contact a member of our Technical department for more information.
Account Migration Notice: Wednesday 4th April 2012
On 30th January 2012 we launched our exciting new platform on which all our future web site and telecoms services run. As well as a host of improvements to the service received both on the web site and from a telecoms perspective, this new system also allows you to use the same username and password across a variety of our different web sites and services, making your various accounts easier to manage. This new platform launched alongside the new versions of Free Fax to Email and Crosby Fax and new customers have been signing up and using the service successfully since then. We are now in the process of migrating the active accounts of customers who signed up for Free Fax to Email and Crosby Fax before 30th January so that they too can benefit from the new web site design and the other features of the new platform.
This is a complex process which will take several weeks to complete. When your account begins the migration process, you will receive an email from our migrations team with your new account details and a new, randomly-generated password.
When you receive this message, please log in to your account and change your password to something more personal to you, for security purposes. Please do not disclose your new password to anybody – including Crosby Systems’ technical support team. In some cases, we may have had to issue you with a new username – if so, your new username will also be contained in your migration email.
PLEASE NOTE: This email will not address you by name as our old system did not request or store your name when you signed up. Once your account has been migrated you may log in and provide us with your details – this will help us to help you in the event that you require technical support or other assistance.
Your fax number will be migrated to your new account shortly after you receive your migration notification email. You will know when your account’s migration is completed because the emails you receive containing your faxes will contain the new logo at the top of the email rather than the old logo. In addition, your received faxes will start to show up in the Fax Inbox of your new account rather than your old account. Don’t worry – you won’t lose any of your old faxes received as we migrate those for you too. In the meantime, you can log in to your old account at either http://old.freefaxtoemail.net/ or http://old.crosbyfax.co.uk/ using your old username and password.
Our team have worked very hard to ensure that the migration process is as smooth as possible for you and we do hope that no inconvenience is caused to you and that you enjoy the improved quality of service that our new systems provide to you. However, we recognise that in rare cases – despite our best efforts – some things may not go completely according to plan so if you experience any problems or have any other queries please do not hesitate to contact our technical support department either by raising a support issue on our support web site (for free) or by calling our dedicated migration hotline.
Dedicated Migration Hotline – 0151 515 0363:
We have set up a dedicated hotline number with a team of support staff who are available to assist during office hours if you have any problems or issues that arise as a result of your account migrating. Please dial 0151 515 0363 to speak to a member of our team. This number should be FREE to call from both landlines and mobiles if you have an inclusive minutes package. Please note: staff in this team are ONLY able to help with issues related directly to your account migration and are unable to help with general support queries. If you require general support, please telephone the number listed on the Contact Us page of the service’s web site. The migration hotline will stay active until 30 days after we finish the migration process.
Planned Maintenance Work
As part of our ongoing commitment to innovate bring the best possible products and services to our customers, we will be carrying out some upgrades to our telecom network to add extra capacity, exciting new features and further improve the quality of service that we are able to offer to customers across all of our brands. Whilst it is not anticipated that any of our services will be affected by downtime or other disruption during these periods, we would still recommend against using the services for critical purposes during this time and advise to schedule usage to be outside of these periods.
The periods of maintenance are as follows:
- Thursday 26/04/12 – 07:00 – 08:00
- Tuesday 01/05/12 – 06:00 – 08:00
- Thursday 03/05/12 – 07:00 – 08:00
- Wednesday 09/05/12 – 20:00 – 21:00
- Friday 11/05/12 – 07:00 – 08:00
- Tuesday 15/05/12 – 06:00 – 08:00
- Friday 18/05/12 – 07:00 – 08:00
